When you register on gowin, we collect your full name, mobile number, date of birth, and residential address. For account verification, we may request your National ID or passport details along with a photo. This information is used as part of the KYC (Know Your Customer) process and helps maintain the security of the platform. Your email address may also be collected if provided, though in Bangladesh a mobile number serves as the primary contact method. It is the user's responsibility to ensure all submitted information is accurate and up to date.
When you deposit or withdraw on the gowin platform, we collect your mobile banking numbers — including bKash, Nagad, Rocket, and others — along with transaction reference numbers. All financial transactions are carried out in Bangladeshi Taka (BDT), and every transaction record is stored securely. We never store your full bank account number or card details directly on our servers; all such processing is handled through our payment gateway partners. Retaining transaction history for a defined period is a legal requirement to prevent fraud and ensure compliance. If any unusual transaction is detected, our support team will notify the relevant user immediately.
When you use the gowin platform, your device type, operating system, browser version, and screen resolution are collected automatically. Your IP address, approximate location (at the district or division level), session duration, and page visit logs are also recorded. This information is used primarily for platform improvement, cybersecurity, and detection of suspicious login activity. When using the mobile app, your device ID and push notification token may also be collected. This data is not used to disclose your identity to third parties.
Your information is used to create, verify, and maintain your account. Device and login data is analyzed to ensure login security and prevent unauthorized access. This data is also used to detect duplicate accounts.
Financial information is required to process deposits and withdrawals securely and to manage transaction history. Transaction patterns are monitored to detect and prevent suspicious financial activity.
Usage data is analyzed to improve your experience on the platform. Aggregate data — which cannot identify any individual — is used to understand which games or sections are most popular.
Your contact details are used to send important platform updates, security alerts, and support messages. Your consent is obtained before any marketing communications are sent.
The gowin platform uses cookies and similar tracking technologies that store small data files in your browser. These cookies fall into three categories — essential cookies (required for login sessions and security), functionality cookies (to remember your preferences and language settings), and analytics cookies (to understand how the platform is used). Disabling essential cookies may prevent core platform features from working properly. You can manage or delete cookies at any time through your browser settings. gowin never uses third-party advertising cookies to sell your personal information to advertisers. Session cookies are deleted as soon as you close your browser, while persistent cookies remain active for a set period.
Gowin does not sell or rent your personal information to third parties for commercial purposes — this is a firm policy. However, limited data sharing with certain service providers may be necessary to operate the platform. Transaction-related information is shared with bKash, Nagad, or other approved mobile banking partners for payment processing. Game software providers receive only data relevant to gaming activity, not your full personal profile. If required by legal obligation, information may be disclosed to relevant government authorities or law enforcement agencies in Bangladesh in accordance with applicable law. Outside of these cases, none of your information is shared externally.
Gowin believes you should have full control over your personal data. To that end, we uphold the following rights.
You may request a copy of the information gowin holds about you at any time. Submit a request to our support team and the data will be provided within the designated timeframe.
If your profile contains incorrect or outdated information, you may request a correction. This can be done through your account settings or by contacting our support team.
You may request account closure and deletion of your personal data. However, certain financial records may need to be retained for a defined period due to legal obligations.
To exercise any of the rights listed above, please contact the gowin support team. Once your identity has been verified, your request will be processed as quickly as possible. You may also withdraw your consent to receive marketing communications at any time. For any complaints or concerns about your data, you can reach out directly to our data protection team.
Gowin uses industry-standard SSL encryption, firewalls, and access controls to keep your personal data secure. All sensitive information stored in our databases is encrypted and accessible only to authorized personnel on a need-to-know basis. Server security is regularly verified through third-party audits. Financial data is retained for up to five years in compliance with legal and regulatory obligations. General personal data is permanently deleted within 90 days of account closure. In the event of any security breach, affected users will be notified as promptly as possible.
Gowin reserves the right to update this Privacy Policy as needed. For any significant changes, users will be notified in advance via their registered mobile number or through an in-platform notice. The date of the latest update will always be displayed at the top of this page so you can easily see when it was last revised. Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend reviewing this page regularly.
The gowin support team is always available for any questions, complaints, or requests regarding the Privacy Policy. You can reach us by email at support@gowin-baji.com. You may also contact us directly via live chat support, and we typically respond within 24 hours. Urgent data protection requests are handled on a priority basis. For more information, please visit our FAQ View.
Last updated: 2026. This policy is in compliance with applicable laws and regulations of Bangladesh.
Gowin takes your privacy seriously. Open an account today and become part of Bangladesh's most secure online entertainment platform.